Our Return and Refund Policy - Shop with Confidence at Dokinko
Thank you for shopping at Dokinko. We value your satisfaction and aim to provide you with handcrafted, high-quality home and outdoor decor from Thailand.
Please read our Return and Refund Policy carefully to understand your rights and how to proceed if you are not entirely satisfied with your purchase.
Returns
We accept returns within 7 days of receipt of your order.
To be eligible for a return:
- The item must be unused, in the same condition that you received it.
- It must be in the original packaging with tags (if applicable).
- Proof of purchase (invoice or order confirmation) must be provided.
Please contact us before returning any items, at:
contact@dokinko.com
You will be given instructions on how and where to send your return.
Non-Returnable Items
We cannot accept returns for:
- Custom-made or personalized products
- Sale items or gift cards
- Items damaged due to improper use or handling
Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed within 7–10 business days, and a credit will automatically be applied to your original method of payment.
Please note:
- Shipping fees are non-refundable, except in the case of damaged or incorrect items.
- Dokinko reserves the right to refuse a refund if the item does not meet the return conditions.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at:
contact@dokinko.com
Damaged or Incorrect Items
If your item arrives damaged or is not what you ordered:
- Contact us within 24 hours of delivery.
- Send us clear photos of the damaged item and packaging.
- We will arrange a replacement or full refund, depending on the case.
Return Shipping
You will be responsible for paying your own return shipping costs, unless the item is damaged or incorrect.
We recommend using a trackable shipping service and keeping proof of shipment.
Contact Us
If you have any questions about our Return and Refund Policy, feel free to contact our customer support:
